Command Centre

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National Command Centre

The custom-designed National Command Centre is the first of its kind in Zimbabwe and specialises in remote risk management. National Eye Security has the infrastructure that allows the monitoring of alarms and CCTV solutions and track assets and vehicles on a national basis. State-of-the-art technology allows expert monitoring teams to keep track of National Eye Security’s specialised units, vehicles and assets in transit.

The 24 hour Command Centre has a fully equipped Disaster Recovery Site with a comprehensive Business Continuity Plan. The Command Centre infrastructure standards exceed the minimum  requirements. All telephone calls are recorded, all actions on our monitoring software are auditable, the entire floor space is covered by CCTV cameras and all access to the centre is controlled and restricted..

SOME ADDITIONAL FEATURES AND SERVICES INCLUDE:

  • A comprehensive staff integrity policy
  • Alarm events sequenced by priority
  • Ability to customise operating procedures
  • SMS notification of alarm activations to staff and clients
  • Web-based Occurrence Book for licensed users
  • Remote “Opening” and “Closing” of vaults and high risk areas
  • Overt and covert surveillance
  • Logging and tracking of service calls on all security equipment
  • Only handpicked and stringently vetted agents are employed in the National Command Centre
  • Ongoing internal processes are in place to manage the integrity of the staff and are aimed at detecting attempts by criminals to corrupt or intimidate staff